Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment
This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government. It draws on models of e-government and current practice of benchmarking e-government to answer four questions:
- Why benchmark e-government?
- What to benchmark?
- How to benchmark?
- How to report?
It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.
You will need a PDF reader such as Adobe Acrobat (downloadable from Adobe) to view PDF file(s). PDF files open in a new window.
- Identify the key purpose and audience for e-government benchmarking, including any geographical and chronological variations. [part A]
- Outline the key decisions that need to be taken in relation to what to benchmark. [part B]
- Outline the range of methods that can be used for benchmarking e-government, and issues and purposes associated with those methods. [part C]
- Summarise key good practice in the reporting of e-government benchmark studies. [part D]
- Identify the likely personal/political/economic interests of those undertaking e-government benchmarking, which might determine their internal purposes.
- Does anyone take notice of e-government benchmarking reports - are they really worth doing?
- How would benchmarking e-government be different from benchmarking other information systems?
- Why do so many benchmarking studies focus on PC/web-delivered citizen-related e-services at national level?
- Identify a specific e-government application in a real public agency. Trace out the e-government value chain for that application. What indicators could and would you use to benchmark the application?
- Identify a specific e-government application in a real public agency. Develop at least two operationalisable public value indicators for this application.
- Select five key recommendations for improving e-government benchmarking. What barriers might there be to implementation of those recommendations? Can you identify ways to try to overcome those barriers?
- Select an e-government benchmarking report, and subject it to the evaluation questions listed in Appendix B. What do you conclude?